Question 1

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard) through our secure payment platform Stripe. Payment is 100% secure and your banking data is never stored on our servers.

Question 2

How can I track my order?

Accepted Answer

As soon as your order is shipped, you will receive an email with your tracking number. You can also check your order status in your account under "My orders".

Question 3

Can I modify or cancel my order?

Accepted Answer

Contact us as soon as possible by email at contact@laboutiquedudebarquement.com. If the order has not yet been shipped, we will do our best to modify or cancel it.

Question 4

What are the shipping costs?

Accepted Answer

Shipping costs are calculated based on the weight of your order. For metropolitan France: €15 for packages up to 2 kg, €20 above. In-store pickup in Courseulles-sur-Mer is free.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship throughout Europe and internationally. Shipping costs vary depending on the destination and weight. Any customs duties are the responsibility of the buyer.

Question 6

What is the delivery time?

Accepted Answer

Metropolitan France: 3 to 5 business days. Europe: 5 to 10 business days. International: 10 to 20 business days. These times are indicative and may vary depending on the carrier.

Question 7

Can I return an item?

Accepted Answer

You have 14 days after receipt to make a return request from your account. The item must be in its original condition. Return shipping costs are your responsibility.

Question 8

How do I request a return?

Accepted Answer

Log in to your account, go to "My orders", click on the relevant order, then click "Request a return". You can select the reason and attach photos if needed.

Question 9

When will I be refunded?

Accepted Answer

The refund is made within 14 days after receipt and verification of the returned item, to your original payment method.

Question 10

How do I create an account?

Accepted Answer

Click on the user icon in the menu, then "Create an account". You can also sign up directly with your Google account.

Question 11

Is my data secure?

Accepted Answer

Yes. Your connection is protected by SSL, your passwords are encrypted, and payments are processed by Stripe (PCI DSS certified). We never sell your data. See our privacy policy for more details.

Question 12

Are the parts authentic?

Accepted Answer

All our parts are authentic unless otherwise stated. We verify and document each item. Our expertise of over 20 years in the field guarantees the quality of our products.

Question 13

An item is out of stock, what should I do?

Accepted Answer

Add it to your wishlist from the product page. You can also contact us to find out if a restock is planned.

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